Add Shopify customer tags when a membership is cancelled

Memberply can add your own Shopify customer tags when a membership cancellation takes effect. You can use these tags in Shopify Flow, customer segments, email tools, and other merchant workflows.

Configure cancellation tags

1. In Memberply, open Membership Tiers.

2. Create a membership tier or click Edit Tier for an existing tier.

3. Find Cancellation customer tags.

4. Enter a tag, such as Membership cancelled.

5. To add more than one tag, separate them with commas, for example Membership cancelled, Former VIP.

6. Click Save and Publish.

The tags are separate from Memberply's internal membership tags and from the optional rejoin cooldown.

When tags are added

Memberply adds the configured tags when the cancellation actually takes effect:

• An immediate cancellation receives the tags straight away.

• A cancellation at the end of the billing period receives the tags when the paid access period ends.

• A subscription cancelled directly through Shopify receives the tags when Memberply processes Shopify's update.

Scheduling an end-of-period cancellation does not add the tags early. Automatic benefit expiry and an initial order being cancelled are not treated as customer membership cancellations.

Use a cancellation tag with Shopify Flow

Create a Shopify Flow workflow using a customer-tag trigger or condition, then match the exact tag configured in Memberply. For example, a workflow could notify your team, add the customer to a win-back process, or update another customer tag.

Memberply removes its configured cancellation tags when the customer rejoins the membership tier. This means a workflow based on the tag being added can trigger again after a later cancellation.