Customizing member emails
Memberply uses the same visual email designer for welcome emails after a Shopify purchase, one-time membership renewal reminders, free membership expiry reminders, and member event emails. Imported and manually added members receive built-in welcome emails, payment invitations, and reminders. Customizing these emails requires approval from Memberply support and uses a separate text editor with protected buttons. Learn how to edit imported-member payment emails. Each membership tier can have its own email content and images.
From the main menu, open Emails under Store setup.
Select the membership tier and click Edit Emails.
Find the email you want to edit. You can edit and preview an email while it is disabled.
Click Edit, then enter the From Name and Subject.
In Email design, drag content blocks into the email. Select a block to change its text, formatting, spacing, colors, links, or other settings.
Save your changes and review the on-screen preview before enabling the email. Each reminder has its own toggle.
Welcome emails after a Shopify purchase
Enabling the purchase welcome email creates a default template if one is missing. If an enabled welcome email has lost its template, Memberply restores the default before sending the next purchase welcome email. Existing custom content and disabled settings are preserved. This does not resend previously missed emails.
Use {{first_name}} in the welcome email to greet the member by name. If their first name is unavailable, the email uses “there”. Review and customize the template using the steps above.
Free and gift membership expiry reminders
Free membership tiers can send optional reminders 14, 7 and 1 day before benefits expire. Each email is independently editable and disabled by default. Open Store setup > Emails, select the free or gift tier, edit the reminder, then enable only the reminders you want.
The reminder uses the individual member's access end date, including an imported EndDate. If no individual date is set, it uses the tier's expiry duration and the member's join date. Members with no expiry do not receive reminders. Dates and the daily schedule use UTC.
In a free-tier email, set the button link to the page where members can choose their next membership. The default button links to your store homepage. Memberply does not generate a checkout link for the free gift tier or change the member's tier automatically. You can explain the available paid membership options in your message.
Use {{first_name}} for the member's first name (or “there” if unavailable) and {{expiry_date}} for their current expiry date in UTC. These placeholders work in reminder subjects and bodies. Replace them with sample values only if you want fixed text instead of member-specific details.
Reminders only go to active members. Before sending, Memberply checks for membership changes and extensions. Successfully sent reminders are not repeated for the same expiry and interval; a failed send can retry on the scheduled day. Extending the date moves future reminders to the new schedule. Changing away from the gift tier stops its reminders.
All three reminders are optional for one-time paid tiers too. Disabling all three sends no fallback expiry notifications. Existing paid-tier email content and toggle settings are preserved. Paid one-time tiers retain their automatic renewal checkout link and any configured early-renewal incentive.
If you manage reminders through another email platform, leave the matching native reminders disabled to avoid duplicates. The Klaviyo and Omnisend integrations can sync memberply_membership_expires_at for external reminder flows. Connecting an integration does not create or activate those flows.
Adding an image
Drag an Image block into the email designer.
Select the Image block and click Upload Image.
Choose the image from your device and wait for it to appear in the email.
Add descriptive alt text for members whose email client does not display the image.
Review the email and click Save.
Existing emails created with the previous editor are carried into the visual designer the first time you open them. After you save, Memberply stores both the finished email and its editable design.
If email sending is restricted
Memberply may restrict a store's outbound member emails when investigating abuse. A sending restriction applies to manual member additions, imports, application emails, and automated member notifications. Changing a template or enabling an email does not remove the restriction. Contact Memberply support for help.
If app access is also suspended, existing sessions and new logins are denied. Suspension itself does not uninstall Memberply or delete the store’s saved records. Contact Memberply support to discuss the restriction.
Automated sending protection
Memberply monitors email activity for signs of abuse. A first reported spam complaint alerts Memberply support for review and does not by itself suspend sending. Unusual volume can prompt a review; strong spam-complaint or invalid-address bounce signals can suspend a store's member emails. Memberply support is notified. A sending suspension preserves your store data and does not itself remove app access.
A large import alone does not automatically block sending. If sending is suspended, contact Memberply support for review. Editing a template or having customization approval does not remove the sending restriction.
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