Enable members to access their benefits (customer accounts)

Setup time is approximately 1 minute

This is the final launch step for stores using customer accounts. Add a link to the Memberply benefits page from your customer's account area so members can access their rewards and benefits, then test the experience once it is live.

Note: This applies if you are using customer accounts which you can find in your store Settings as per the image below.

1. In the Shopify dashboard, on the left hand side menu, click on Themes.

1. On the right hand side, click on the Customize button next to your theme.

1. From the drop down list at the top, select Checkout and customer accounts.

1. Then on the left hand side, click on the Apps icon which has 3 little squares and a plus symbol.

1. Under the All tab, find the Memberply membership-benefits-page app and click on the plus button to the right hand side of it.

1. Under Add page to, click on Accounts.

1. Click on Save.

1. Now click on the Add to menu button.

1. Under Label, change it to say Membership Benefits.

1. Click on Save.

1. Now when a member logs into their customer account area, they will see a membership benefits page with all their rewards and benefits.

Why the Members Area styling is limited in customer accounts

For stores using Shopify's new customer accounts, the Members Area cannot be styled in the same way as a normal storefront page.

This is because the Members Area is rendered inside Shopify's customer account environment, not directly inside your theme. Shopify controls the overall styling system in this area and only allows approved UI components to be used. This means apps like Memberply can build the experience using Shopify's components, but cannot freely apply custom fonts, custom CSS, or fully custom colour styling in the same way they can on a regular website page.

In practical terms, this means:

• We can control the layout and structure of the content.

• We can improve spacing, hierarchy, and how information is presented.

• We cannot fully override Shopify's built-in styling rules for things like fonts, component appearance, and brand colour control in that area.

This limitation comes from Shopify's platform restrictions rather than from Memberply itself. Shopify applies these restrictions to keep the customer account experience consistent, secure, and reliable across stores and devices.

While the area is not fully styleable, we have optimised the Members Area to fit in cleanly with any brand and to feel native within Shopify's customer account experience.