> For the complete documentation index, see [llms.txt](https://help.memberply.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberply.com/integrations/shopify-pos.md). # Shopify POS integration The Shopify POS integration lets staff recognise active Memberply members during in-person checkout and apply available member benefits from Shopify POS. When the integration is enabled, you can add the Member Benefits POS app from the Point of Sale sales channel in Shopify admin. The Memberply tile will then appear in the Shopify POS app with the **Benefits & memberships** subtitle. After selecting a customer in the POS cart, staff can open the tile to view the customer's membership status, membership tier, store credit, reward credit, and member discount, or sell an available membership tier. ## What the integration can do * Show whether the selected POS customer is an active Memberply member. * Show the customer's membership tier. * Show available store credit and reward credit. * Let staff confirm the customer's member discount while Shopify applies eligible member discounts to the POS cart. * Let staff add an available membership tier to the Shopify POS cart for a selected customer. * Keep Shopify POS orders flowing through Memberply order tracking for reward points and spend tracking. ## Before you start Make sure you have already created your membership tiers and enabled the benefits you want customers to use in store. If you want to sell recurring memberships in Shopify POS, Shopify also requires: * Shopify POS app version 10.13 or higher. * Shopify Payments. * A credit card, debit card, or digital wallet payment for the POS order. Shopify POS does not support split payments or gift cards for subscription orders. If you use native Shopify store credit, store credit must be enabled in Shopify customer accounts. [Click here for instructions on how to enable native store credit.](/members-area/enabling-native-store-credit.md) To redeem store credit in Shopify POS, you also need to enable Store Credit as a POS payment method: 1. In Shopify admin, open the Point of Sale sales channel. 2. Click Settings. 3. Under Payments, click Payment methods and options. 4. Under Additional payment methods, enable Store Credit. ## Set up Shopify POS 1. From the Memberply dashboard, click **Integrations**. 2. Click Shopify POS. 3. Review the setup instructions on the Shopify POS integration page. 4. In Shopify admin, open the Point of Sale sales channel. 5. Click Settings. 6. If you want staff to redeem native Shopify store credit in POS, under Payments, click Payment methods and options. 7. Under Additional payment methods, enable Store Credit. 8. Under General, click POS apps. 9. Click Member Benefits. 10. Click Add. 11. Open the Shopify POS app and confirm the Memberply tile appears with the **Benefits & memberships** subtitle. 12. Train staff to add or select the customer in the POS cart before opening the Memberply tile. ## How staff use Memberply in Shopify POS 1. Add products to the Shopify POS cart. 2. Add or select the customer in the POS cart. 3. Tap the Memberply tile on the POS smart grid. 4. Review the customer's membership status and available benefits. 5. If a member discount is available, Shopify can apply the eligible discount to the POS cart automatically after the member is added to the cart. 6. If the customer has native Shopify store credit, redeem it from the Shopify POS customer wallet or payment flow. ## Sell a membership in Shopify POS 1. Add or select the customer in the Shopify POS cart. 2. Tap the Memberply tile on the POS smart grid. 3. If the customer is not already an active member, review the available membership tiers. 4. Tap **Add** next to the membership tier the customer wants to buy. 5. Continue to checkout in Shopify POS. After checkout, the Memberply tile refreshes the selected customer's status automatically. Some POS payment methods first report the order as **Authorized** and only mark it **Paid** after Shopify finishes processing it. During that interval, the tile shows **Activation pending** and prevents staff from adding a duplicate membership. Staff can tap **Refresh status**, or leave the tile open while it checks again automatically. For recurring membership tiers, Memberply adds the membership product with the correct Shopify selling plan. The membership product must be available to the Point of Sale sales channel, but it should not be configured in Shopify as a product that requires a subscription. Shopify blocks products that require a subscription from being assigned to the Point of Sale channel. If Shopify cannot apply the recurring selling plan, Memberply removes the membership line instead of leaving a one-time product in the cart. Confirm the POS app and payment requirements above, then add the membership again. If Shopify shows an error such as **Channel Point of Sale does not support products that require subscription**, save or reconcile the membership tier in Memberply, then try assigning the product to Point of Sale again. ## How benefits work in Shopify POS ### Member discount When an active member is added to the POS cart, their eligible member discount can be applied automatically. Staff can use the Memberply tile to confirm that the customer is a member and see which discount is available. Memberply member discounts use Shopify's order discount class. This lets them combine with product promotions such as Buy X Get Y without requiring Shopify Plus. In Shopify admin, open the Buy X Get Y discount and allow it to combine with **Order discounts**. Shopify POS automatic discount combinations require POS Pro, and both discounts must be configured as combinable. ### Reward points In-store purchases can still help members earn reward points. Members redeem their points through their member area, which turns the points into store credit. Once store credit is available on the customer's account, staff redeem it in Shopify POS through Shopify's normal store credit payment flow. ### Cashback Cashback is earned after a qualifying POS order is processed. It is not applied at the register during the sale. Once cashback becomes store credit on the customer's account, staff can redeem it in Shopify POS through Shopify's normal store credit payment flow. ### Store credit from other benefits Store credit earned from benefits such as Loyalty Drops, Fee to Store Credit, Birthday Store Credit, Reward Points, Cashback, or any other Memberply store credit benefit is available on the customer's Shopify account. Whether the store credit was earned online or in store, staff can redeem it in Shopify POS through Shopify's normal store credit payment flow. ## Important notes Memberply provides the Member Benefits POS app and Memberply tile, but Shopify requires each store to add the POS app manually from the Point of Sale sales channel in Shopify admin. After you add it there, the Memberply tile can appear in the Shopify POS app for your staff. Recurring memberships sold in Shopify POS are subject to Shopify's subscription checkout limitations. Shopify requires Shopify Payments and supported card or digital wallet payment methods for subscription orders in POS. Native Shopify store credit is redeemed through Shopify's customer wallet or checkout payment flow. Memberply can show the available store credit balance in Shopify POS, but Shopify does not currently provide a public POS extension cart action for applying native store credit directly from a custom tile. For reward points, Shopify POS orders continue through Shopify order tracking, so eligible POS orders can still count toward Memberply reward points and spend tracking.