> For the complete documentation index, see [llms.txt](https://help.memberply.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberply.com/members-area/enabling-native-store-credit.md).

# Enabling native store credit

If you're using customer accounts, the following steps allow your customers to use native store credit for your store. This is really important in order for the benefits to work properly.

Memberply issues eligible benefit credits to the customer's Shopify account when the reward is processed. For Reward Points, the member first chooses to redeem points. Signing in lets the customer view and spend the available credit; it is not what triggers every credit award.

If you configure an expiry period for a store-credit benefit, Memberply includes that expiry when the credit is issued to Shopify. You can choose a number of days, months, or years, or select **No Expiry**. The expiry applies to each new credit grant from its issue date. Existing credit is not changed when you update the setting.

This is what it looks like from a customer's viewpoint:

### Your customer can see their store credit in their customer account:

<figure><img src="https://2037526248-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJXUszoUtB7SAceDihaK%2Fuploads%2Fgit-blob-aa5687ab8941d98e7bc13b99a35b590b103bbd72%2Fshopify-store-credit-balance.png?alt=media" alt="Store credit balance and transactions in the Shopify customer account preview"><figcaption><p>Shopify editor preview with sample data.</p></figcaption></figure>

### On the checkout page, the customer can then use the store credit as a form of payment:

<figure><img src="https://2037526248-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJXUszoUtB7SAceDihaK%2Fuploads%2Fgit-blob-70821d07677f439a319192f3c61b5fa64081587e%2FStoreCreditPayment.png?alt=media" alt=""><figcaption></figcaption></figure>

So now let's go ahead and enable store credit on your store.

1. In Shopify admin, open **Settings > Customer accounts**.
2. Under **Store credit**, turn on **Allow customers to see and spend store credit**.

<figure><img src="https://2037526248-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJXUszoUtB7SAceDihaK%2Fuploads%2Fgit-blob-7a22504b68deac55bc1131391d5c1bd6b77aebe8%2Fshopify-customer-accounts.png?alt=media" alt="Customer accounts settings with the Store credit toggle enabled"><figcaption></figcaption></figure>

3. Check the customer experience using a customer account with an available store-credit balance. The customer must sign in to use their credit at checkout.

## Credit expiry in Memberply

The Membership Benefits page shows the current balance for each currency, followed by remaining credit grouped by expiry date. Credit without an expiry is labelled separately. Spent credit and already-expired credit are excluded from this breakdown.

Balances and expiry details come from Shopify. If the transaction details cannot be loaded or no longer match the current balance, Memberply keeps the balance visible and shows that expiry details are temporarily unavailable. Refresh to try again.

The legacy Memberply dashboard continues to show expiry dates on its credit discount-code cards. These are separate from Shopify's native store-credit balance.