> For the complete documentation index, see [llms.txt](https://help.memberply.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberply.com/members-area/find-and-filter-members.md).

# Find and filter members

Use **Members** to find a customer, review membership activity, or prepare a filtered export for follow-up.

## Search and sort

Search by name, email, membership number, phone, country, or membership tier. Search works within the selected segment, so choose **All members** first if someone appears to be missing.

Use the table's sortable column headings to change the order. Select a member to review their membership details, orders, points and available management actions.

## Use the built-in segments

The **Saved segments** area contains these preset filters:

| Segment                                 | Members included                                                                     |
| --------------------------------------- | ------------------------------------------------------------------------------------ |
| All members                             | Everyone in the member list                                                          |
| Active                                  | Active members without a scheduled cancellation                                      |
| Cancellation scheduled                  | Members whose cancellation has been scheduled for a later date                       |
| Cancelled                               | Members shown as cancelled or inactive                                               |
| Recent joins                            | Members who joined in the last 30 days                                               |
| Has spend                               | Members with tracked spend greater than zero                                         |
| Top subscribers                         | Members with tracked spend greater than zero who are not shown as cancelled          |
| No recent orders                        | Members with no recorded last order, or a last order more than 90 days ago           |
| High spend, low orders                  | Members with tracked spend greater than zero and at most one tracked order           |
| Has points                              | Members with Reward Points enabled and an unused points balance                      |
| Imported, awaiting Shopify subscription | Members with an eligible active imported recurring membership awaiting payment setup |

**Has points** is available when Reward Points is enabled for members in the list. **Top subscribers** and **High spend, low orders** are preset filters, not a configurable spending threshold or a revenue ranking. Sort by spend when you want to see the largest tracked spend first.

The summary cards describe the full loaded member list. The **Active members** summary includes members with a scheduled cancellation while they retain access; the **Active** filter lists them separately from **Cancellation scheduled**.

## Understand the figures

Orders and spend in the list come from orders tracked by Memberply. They are not a report of membership subscription revenue. **Member Details** separately shows Shopify's **Lifetime store spend** and, where applicable, the **Eligible spend** used by Spend Tiered Discounts. Those figures can differ because they serve different purposes and use different rules.

**Imported, awaiting Shopify subscription** is a follow-up list, not proof that a payment has succeeded. See [payment setup for imported members](/members-area/import-members.md#track-members-awaiting-a-shopify-subscription).

## Export the selected group

Choose a segment, enter any search term, set the sort order, then select **Export Members**. The export includes all matching members across the table's pages, in the selected order. Clear the search and choose **All members** for a full export.

See [Export members](/members-area/export-members.md) for the CSV columns. Selecting a segment or exporting it does not send an email or change a membership.