> For the complete documentation index, see [llms.txt](https://help.memberply.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberply.com/where-to-get-help.md).

# Help

Need help? We've got you covered. Find out how to get in touch with us below. We are here for you, whether you need help setting up Memberply or want to request a new feature!

## Live chat

Open the live chat in Memberply to ask a question. You can start with a simple greeting such as "hello", "hey" or "yo", and Vivian will ask how she can help. Vivian, our AI support assistant, greets you once at the start, using your first name when it is available in live chat and can answer straightforward questions using the current help documentation. You can ask to speak to a human at any time, and Vivian will pass the conversation to Doug without further troubleshooting questions. If something needs investigation, she collects the relevant details and passes the conversation to Doug. Doug will review the details and reply in the same conversation soon.

For a problem, tell us what you were trying to do, what you expected, and what happened instead. Your store URL, a screenshot, or the steps to reproduce the problem can help. You do not need to send everything at once.

For a feature request, Vivian first asks which feature you would like if you have not described it yet. She then asks about your use case and an example of how it would work, skipping details you have already supplied, before passing the request to Doug. We can review your idea, but cannot promise a release or a delivery date.

Please never send Shopify account passwords, admin credentials, API keys, payment details, or other login credentials. If inspecting a password-protected storefront is necessary, we may ask for its storefront access password only. This is different from your Shopify account password.