Memberply
  • WELCOME 👋
  • GETTING STARTED
    • Create your paid membership program
    • Add your exclusive rewards and benefits
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING YOUR MEMBERSHIP TIERS
    • Create a membership tier
    • Updating an existing membership tier
    • Disable a membership tier
    • Delete a membership tier
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING MEMBERSHIP BENEFITS
    • Sign Up Credits Benefit
    • Member Discount Benefit
    • Reward Points Benefit
    • Free Shipping Benefit
    • Exclusive Product Access
    • Locked Content Access
    • Loyalty Drops Benefit
    • Fee to Store Credit Benefit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • LOCKED CONTENT ACCESS
    • Restrict non-members from accessing locked content
    • Locked Content Access
  • EXCLUSIVE PRODUCT ACCESS
    • Restrict non-members from accessing exclusive products
    • Restrict non-members from accessing exclusive collections
    • Exclusive Product Access
  • CUSTOMER ACCOUNTS
    • Enabling Native Store Credit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • LEGACY CUSTOMER ACCOUNTS ONLY - CUSTOMIZING THE MEMBER PORTAL AREA
    • Change the colors of the member benefits area (legacy customer accounts)
  • CUSTOMIZING EMAILS SENT TO MEMBERS
    • Welcome email
  • LANDING PAGE
    • Customizing the Landing Page
  • SETTINGS
    • Set up retry failed payments
    • Set up cancellation reasons
  • WHERE TO GET HELP
    • Contacting us
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  1. WHERE TO GET HELP

Contacting us

PreviousWHERE TO GET HELP

Last updated 7 months ago

There are 2 ways you can reach us if you need help, especially if you get stuck with anything.

  1. In the app, there is a live chat button on the bottom right. Usually, we will be online but just in case we aren't, please enter your email in the live chat with your message and we will get back to you as soon as possible.

  1. The second way of contacting us is through email. Simply email us at

support@memberply.com