> For the complete documentation index, see [llms.txt](https://help.memberply.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.memberply.com/creating-membership-benefits/loyalty-drops-benefit.md). # Loyalty drops benefit Give eligible members store credit on a schedule, for example **$10 every month** while their membership remains eligible for rewards. **Members do not need to pay monthly to receive monthly rewards.** You can sell a one-time annual membership and use Loyalty Drops to give members credit throughout the year. The membership payment frequency and the reward frequency are separate settings. Loyalty Drops is available for **One-time payment**, **Monthly**, **Quarterly**, **Yearly**, and **Both Monthly and Yearly** tiers. It is not available for **Free** tiers. ## How members receive their rewards ### Shopify customer accounts Credit is added to the customer's Shopify store-credit balance. The customer signs in to view their balance and use store credit as a payment method at checkout. Before setting up Loyalty Drops, [enable Store Credit on your store](/members-area/enabling-native-store-credit.md). ### Legacy customer accounts Rewards appear as discount codes in the member portal. Members apply their codes at checkout to redeem their rewards. ## 1. Enable Loyalty Drops From the main menu, click **Benefits**. Find the membership tier you want to configure and click **Edit Benefits**.

Select a membership tier and open Edit Benefits — Current Memberply interface with sample data.

Find the **Loyalty Drops** card, toggle the benefit to **Enabled**, then click **Edit**. Settings apply to the selected membership tier, not a particular SKU. If you use a separate test product and membership tier, enable and configure Loyalty Drops on that test tier too. Linking a Shopify product does not copy another tier's reward settings. Save the settings before placing a new test order so the first credit can be due when the test membership starts.

## 2. Set the reward amount and schedule Enter a name and description for the benefit. For example: * **Name:** Monthly member rewards * **Description:** Receive $10 in store credit every month as a membership benefit. Enter the amount an eligible member receives each time, in your store currency. Then choose how often credits are due, for example **Every 1 month**. Dates are based on when the Shopify subscription started, or when the one-time membership began. ### Choose the first credit for a one-time membership For a one-time tier, the **First credit** setting lets you choose: * **When membership starts:** the first credit is due when membership begins, followed by credits at your chosen interval. * **After the first interval:** the first credit is due after the member completes one interval, followed by credits at that interval. {% hint style="info" %} **Example: pay once, receive monthly rewards for a year.** Set the one-time membership's access duration to **1 year**, then configure Loyalty Drops for **$10 every 1 month**. With **When membership starts**, there are 12 scheduled credits before access expires. With **After the first interval**, there are 11. No credit is scheduled at or after the membership expiry time. This example assumes the benefit is configured before the member joins and their membership remains eligible throughout the year. Credits are processed on a schedule, so a credit due at signup may take a few minutes to appear. {% endhint %} Set membership access duration in the tier's **Membership rules**. [Learn how to configure a membership tier](/creating-your-membership-tiers/quickstart.md). ## 3. Choose how long each credit lasts Choose a number of days, months, or years, or select **No Expiry**. For Shopify customer accounts, this applies to each native store-credit grant. For legacy customer accounts, it applies to each discount code. **Credit expiry and membership expiry are different:** * **Credit expiry** controls how long a member has to use an issued reward. Each credit receives its configured validity period when issued. * **Membership expiry** controls when membership access ends. For one-time memberships, no further rewards are issued after access ends. Credits already issued keep their original expiry. For example, a one-year membership can issue monthly credits that each remain valid for three months. ## 4. Save your settings Click **Save**.

## When drops are issued Credits are processed automatically; signing in does not trigger a new reward. ### Recurring subscriptions Memberply checks scheduled drops daily in UTC, using the Shopify subscription's start date and your chosen interval. The subscription must be active, have a next billing date, have no scheduled cancellation, and have no failed payment status. Paused benefit access is not eligible. An imported member on a recurring tier must establish a Shopify subscription before receiving recurring Loyalty Drops. Active Memberply access alone is not sufficient. ### One-time memberships Memberply checks eligible credits every five minutes. The tier and benefit must be enabled, and membership access must remain active and unpaused. A manually set access expiry takes precedence over the tier duration. Dates before the benefit was configured are excluded. Missed scheduled dates can be recovered while access remains active. Changing the interval or first-credit option applies to future dates without paying historical dates. ## Troubleshooting ### A member has not received a credit Check that the benefit is enabled, the member meets the eligibility rules above, and a credit is due. Allow for the daily processing schedule for recurring subscriptions or the five-minute check for one-time memberships. For one-time memberships, Memberply records each delivery to prevent duplicate credits. If Shopify does not clearly confirm a credit, it is held for support review instead of being sent again automatically. [Contact support](/where-to-get-help.md) if a due credit remains missing. ### The credit amount cannot be saved Enter the amount in your store currency. Memberply checks that it does not exceed the equivalent of US$10,000 before saving. If the store currency is unavailable or the conversion cannot be verified, your changes are not saved. Refresh the page and try again.