Memberply
  • WELCOME đź‘‹
  • GETTING STARTED
    • Create your paid membership program
    • Add your exclusive rewards and benefits
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING YOUR MEMBERSHIP TIERS
    • Create a membership tier
    • Updating an existing membership tier
    • Disable a membership tier
    • Delete a membership tier
    • How to add a joining fee to your membership tier
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING MEMBERSHIP BENEFITS
    • Sign Up Credits Benefit
    • Member Discount Benefit
    • Reward Points Benefit
    • Free Shipping Benefit
    • Exclusive Product Access
    • Locked Content Access
    • Loyalty Drops Benefit
    • Fee to Store Credit Benefit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • LOCKED CONTENT ACCESS
    • Restrict non-members from accessing locked content
    • Locked Content Access
  • EXCLUSIVE PRODUCT ACCESS
    • Restrict non-members from accessing exclusive products
    • Restrict non-members from accessing exclusive collections
    • Exclusive Product Access
  • CUSTOMER ACCOUNTS
    • Enabling Native Store Credit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CUSTOMIZING EMAILS SENT TO MEMBERS
    • Welcome email
  • LANDING PAGE
    • Customizing the Landing Page
  • HOW TO OFFER SUBSCRIPTIONS WITH NON‑SUPPORTED PAYMENT GATEWAYS IN SHOPIFY
    • Create a One‑Time Payment Membership Tier
    • Enable the Renewal Reminder Emails
  • SETTINGS
    • Set up retry failed payments
    • Set up cancellation reasons
  • LEGACY CUSTOMER ACCOUNTS ONLY - CUSTOMIZING THE MEMBER PORTAL AREA
    • Change the colors of the member benefits area (legacy customer accounts)
  • WHERE TO GET HELP
    • Contacting us
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  1. SETTINGS

Set up cancellation reasons

PreviousSet up retry failed paymentsNextLEGACY CUSTOMER ACCOUNTS ONLY - CUSTOMIZING THE MEMBER PORTAL AREA

Last updated 7 months ago

Find out why members are cancelling their membership by adding cancellation reasons below. These are shown to members when they cancel their membership.

For example: "Too expensive", "Not using the membership enough", "Not satisfied with the benefits", etc.

  1. From the main menu, click on Settings and then Cancellation Reasons.

  1. Click on the Add Cancellation Reason button.

  1. After clicking the button, a text box appears below. Enter a cancellation reason. e.g. Too Expensive

  1. Then to add more cancellation reasons, click on the Add Cancellation Reason button again and another text box will appear where you can enter another cancellation reason. Do this as many times as you want to create as many cancellation reasons as you would like.

  1. To delete a cancellation reason, simply click on the trash can icon.

  1. Once you're finished, click Save.