Memberply
  • WELCOME đź‘‹
  • GETTING STARTED
    • Create your paid membership program
    • Add your exclusive rewards and benefits
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING YOUR MEMBERSHIP TIERS
    • Create a membership tier
    • Updating an existing membership tier
    • Disable a membership tier
    • Delete a membership tier
    • How to add a joining fee to your membership tier
    • Enable customers to purchase your membership program
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CREATING MEMBERSHIP BENEFITS
    • Sign Up Credits Benefit
    • Member Discount Benefit
    • Reward Points Benefit
    • Free Shipping Benefit
    • Exclusive Product Access
    • Locked Content Access
    • Loyalty Drops Benefit
    • Fee to Store Credit Benefit
    • Birthday Store Credit Benefit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • LOCKED CONTENT ACCESS
    • Restrict non-members from accessing locked content
    • Locked Content Access
  • EXCLUSIVE PRODUCT ACCESS
    • Restrict non-members from accessing exclusive products
    • Restrict non-members from accessing exclusive collections
    • Exclusive Product Access
  • CUSTOMER ACCOUNTS
    • Enabling Native Store Credit
    • Enable members to access their benefits (customer accounts)
    • Enable members to access their benefits (legacy customer accounts)
  • CUSTOMIZING EMAILS SENT TO MEMBERS
    • Welcome email
  • LANDING PAGE
    • Customizing the Landing Page
  • HOW TO OFFER SUBSCRIPTIONS WITH NON‑SUPPORTED PAYMENT GATEWAYS IN SHOPIFY
    • Create a One‑Time Payment Membership Tier
    • Enable the Renewal Reminder Emails
  • SETTINGS
    • Set up retry failed payments
    • Set up cancellation reasons
  • LEGACY CUSTOMER ACCOUNTS ONLY - CUSTOMIZING THE MEMBER PORTAL AREA
    • Change the colors of the member benefits area (legacy customer accounts)
  • WHERE TO GET HELP
    • Contacting us
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  1. SETTINGS

Set up retry failed payments

PreviousSETTINGSNextSet up cancellation reasons

Last updated 8 months ago

Memberply will automatically retry any failed payments for a member's subscription to your membership program. Change the time between retries and the maximum number of retry attempts below.

  1. From the main menu, click on Settings and then Retry Failed Payments.

  1. Enter the number of days to wait before retrying a failed payment.

  1. Enter the maximum number of times to retry a failed payment before cancelling the member's subscription.

  1. Click Save.